Return & Refund Policy

At Lioraby store, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Return Policy

We offer a 30-day return window from the date you receive your order. If 30 days have passed since delivery, unfortunately, we cannot offer a refund or exchange.

To qualify for a return, your item must:

• Be unused, unworn, and in its original condition
• Include all original tags and packaging
• Be accompanied by proof of purchase or order confirmation

How to Request a Return

To initiate a return, please contact us at dannykananga@gmail.com with your order details.

Once your return request is approved, we will provide instructions on how and where to send your item. Returns sent without prior authorization will not be accepted.

If you have any questions regarding a return, feel free to contact us at dannykananga@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately so we can review the issue and resolve it as quickly as possible.

Non-Returnable Items

For health, safety, and hygiene reasons, certain products cannot be returned, including:

• Personalized or custom-made products
• Personal care and hygiene items
• Perishable goods
• Hazardous materials, flammable liquids, or gases

Additionally, we do not accept returns on:

• Sale or clearance items
• Gift cards

If you're unsure whether your item qualifies for a return, please contact us before making a request.

Exchanges

If you'd like a different item, the quickest option is to return your original purchase (if eligible) and place a new order once your return has been approved.

European Union Customers

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it without providing a reason.

Returned items must be unused, in their original condition, include all tags and packaging, and be accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at dannykananga@gmail.com.